Store Policies

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.


If there‚Äôs a defect with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition. Merchandise returned that appears used may be subject to a restocking fee. 

Bicycles are not returnable for refund or credit unless prior arrangements have been made (for example, if a customer purchases a bike as a gift it can be exchanged for a different size or for another upgraded model).

Labor fees, such as custom wheel builds or other services, are non-refundable.